Your safety is our first priority
From verified pros to secure payments and dispute protection, we build trust into every step.
Your info stays private
We never share personal contact details between homeowners and pros. All messaging, quoting, and payment happen inside the app — phone numbers, emails, and links are automatically hidden.
Provider verification
Pros can upload licenses, insurance, certifications, and government ID. Verified pros earn trust badges shown on their profiles.
Background checks
Optional background checks add an extra layer of trust. Look for the Background ✓ badge.
Secure payments
Payments are processed securely and held until you approve the completed work — then released to your pro.
Dispute & refund protection
If something isn't right, open a dispute and request a refund. Our team reviews every case fairly.
Review moderation
Our Review Moderation system filters fake, abusive, and policy-violating reviews so ratings stay trustworthy.
Fraud monitoring
Our Trust & Safety agent flags suspicious activity, identity issues, and risky payments around the clock.
Questions, answered
Frequently asked questions
How do I know a pro is legitimate?＋
Check their verification badges, reviews, completed-job count, and response time. Verified pros have uploaded documents our team reviews.
When is my payment released to the pro?＋
Your payment is held securely and only released once you approve the completed work in the app.
What if I'm not satisfied with the work?＋
Don't approve the job. Message your pro to resolve it, or open a dispute to request a partial or full refund.
How do I report a problem?＋
Every profile and booking has a Report option. You can also contact support any time from the Help Center.
Need a home service done?
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Are you a home service pro?
Get quality local leads and grow your business with 1st Priority.