Terms of Service

1st Priority Home Services is a marketplace that connects homeowners (“Customers”) with independent home service professionals (“Providers”). We are not a provider of home services and do not employ Providers. Providers are independent businesses responsible for their own work.

You must provide accurate information and keep your account secure. You are responsible for activity under your account. You must be at least 18 years old to use the Platform.

Customers may post jobs, request quotes, and book Providers. Payments are processed through our secure payment partners and may be held until work is approved. A service fee applies to completed bookings. Providers may purchase subscriptions, lead credits, and promotional add-ons.

Verification badges reflect documents submitted by Providers and reviewed by us. Badges are provided for convenience and do not constitute a guarantee. Customers should exercise their own judgment.

If a dispute arises, you may submit a request through the Platform. We may, at our discretion, facilitate resolution, issue refunds, or release held payments in accordance with our policies.

You are responsible for content you post. We may moderate, remove, or refuse content that is fake, abusive, or violates our policies.

You may not use the Platform for unlawful, fraudulent, or harmful purposes, circumvent our payment system, or misrepresent your identity or qualifications.

The Platform is provided “as is.” To the maximum extent permitted by law, 1st Priority Management LLCdisclaims warranties and is not liable for indirect or consequential damages arising from your use of the Platform or services performed by Providers.

1st Priority Management LLC operates a text messaging program for the 1st Priority Home Services platform. When you provide your mobile number and opt in, you may receive account and service text messages — booking and appointment confirmations, reminders, notice when a request is accepted and who is handling it, “pro on the way” updates, cancellation and price-change notices, and, if you separately opt in, occasional promotional offers.

Message frequency varies based on your activity on the Platform. Message and data rates may apply.

For help, reply HELP to any message or contact us at jori@1stpriorityrva.com or (804) 906-8859. To stop receiving messages at any time, reply STOP; you will receive one confirmation message and no further texts.

Carriers are not liable for delayed or undelivered messages. Your consent to receive texts is not a condition of any purchase. For how we handle the data tied to this program, see our Privacy Policy.

We may update these Terms from time to time. Questions? Contact us at jori@1stpriorityrva.com.